Centre centre

You can request a free quote by adding the products you want to your cart and clicking "Request a quote", or by contacting us directly using the form below. We reply within 24 business hours.

Minimum quantities depend on the product and the branding technique: they are shown on each product page. For a specific project (small run, several models), contact us and we will tell you the available options.

The production time depends on the product, the quantity and the branding technique: it is shown on each product page (usually 2 to 18 business days after proof approval), and shipping time is added (usually 2 to 4 business days for standard shipping, depending on the destination). For an urgent order, express delivery can be considered on request, depending on the product.

Log in to your customer account to see the status of your orders in real time. You will also receive emails at each key step (proof approval, shipping, delivery).

We offer several techniques suited to each item: screen printing, embroidery, digital transfer, laser engraving, digital printing, sublimation, pad printing... Our team advises you on the best technique for your artwork and the chosen product.

For the best result, send your logos in vector format (AI, EPS, vector PDF, SVG). We also accept high-resolution PNG and JPG (300 dpi minimum). Our design studio can adapt your file if needed.

The proof is a digital mock-up of your customised product. It lets you approve the artwork, colours and placement before production starts. Production only begins after your written approval.

Yes, most of our techniques allow multi-colour printing. The price varies with the number of colours and the technique used. Digital printing even allows full-colour (CMYK) artwork or gradients.

Standard delivery is free for orders from 500 € excl. VAT (excluding shipping). Below that, standard delivery is charged €24.95 excl. VAT per order, whatever the number of parcels. Express delivery is available on request.

We accept bank transfers and card payments (Visa, Mastercard, American Express) via our secure Stripe platform. Full payment is required before production, unless agreed otherwise beforehand.

We deliver to more than 30 European countries (European Union, Switzerland, United Kingdom, Norway, Iceland…). Transit times vary by destination. For delivery outside Europe, contact us for a quote.

Check your parcel on receipt in the presence of the courier. If there is any damage, note your reservations in writing on the delivery slip and contact us within 48 hours with supporting photos. We will find a quick solution.

All our products are guaranteed to comply with European standards (CE, REACH). In the event of a manufacturing or branding defect, we replace or refund. The warranty does not cover normal wear or mishandling.

Customised products cannot be exchanged or refunded except in the case of a manufacturing defect. For non-customised products, you have a 14-day withdrawal period in accordance with European law.

Our team is available Monday to Friday from 9 am to 6 pm by email (contact@promotexo.com) or via the form below. We undertake to reply within 24 business hours.