Our Positioning
Why Choose Promotexo?
Professional quality promotional products, European suppliers, no disposable gadgets
Promotexo is a distributor: we select professional-quality products and textiles from European wholesalers, and marking is carried out by partner workshops. We are transparent about where each product comes from. If you're looking for cheap disposables, look elsewhere.
Our Clear Positioning
We prefer to be honest: Promotexo is not for everyone. Here's who we work with (and who we DON'T work with).
Promotexo is FOR YOU if:
- You want quality products that last over time
- You want to know where your products come from
- You prefer a partner who tells you the truth about lead times
- You value transparency (origin, pricing, constraints)
- You want advisory support, not just an order
- You're willing to pay a fair price for work well done
Promotexo is NOT for you if:
- You're looking for cheap products with no traceability
- You want 10,000 disposable gadgets for the price of a coffee
- You expect impossible lead times (48h delivery on custom)
- You just want the lowest price, regardless of quality
- You don't want us to challenge your choices
- You're looking for a simple executor, not a partner
What Makes Us Different
European suppliers
Our catalog comes from established European wholesalers and includes "Made in Europe" ranges. When the country of manufacture is known, it is shown on the product page. No fake "made in Europe".
Radical Transparency
We tell you the real lead times, real constraints, real minimums. If we can't do it, we tell you. If another supplier is better for your need, we refer you.
Partner, not Seller
We don't try to sell you the most expensive product. We look for the product that will truly serve your goal. Even if it means less margin for us.
Our Quality Commitment
Quality is not a marketing argument for us. It's our non-negotiable bottom line.
Selected Suppliers
We work with established European wholesalers that publish their products' certifications (OEKO-TEX, GOTS, GRS, FSC…) and REACH compliance. This information is shown on the product pages.
Systematic Control
Quality control before shipment on every order. We reject any non-compliant batch, even if it delays delivery.
Real Durability
We favor reusable, recyclable products with a real life cycle. No greenwashing: verifiable materials and certifications.
Complete Technical Sheets
Weight, composition, origin, certifications: all technical info available. No vague statements.
Total Transparency
We hate bad surprises. You do too. Here's what we guarantee in absolute transparency.
Manufacturing Origin
The country of manufacture is shown when the supplier provides it:
- Catalogue sourced from European wholesalers
- "Made in Europe" ranges flagged when they exist
- Marking carried out by partner workshops
Realistic Lead Times
We tell you the truth about lead times. No "48h express" marketing:
- Production time shown on each product page
- Usually 2 to 18 business days after proof approval depending on product, quantity and technique
- Special order: 3-4 weeks (we warn you)
Minimum Quantities
No surprises on minimums. Everything is clearly displayed:
- Minimum quantity shown on each product page
- It varies by product and marking technique
- Large quantities: volume discounts from 100 pieces
File Formats
We tell you exactly what we accept (and what we don't):
- Vector: AI, PDF, SVG, EPS (ideal)
- Bitmap: PNG, JPG at 300 DPI minimum
- We refuse: Word, PowerPoint, low-resolution images
Our Process: A Partnership Approach
We don't just take your order. We build the best solution with you.
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Listen & Advise
We understand your goal, target, budget. We challenge you if needed. We propose the best solution, not the most expensive.
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Transparent Proposal
Detailed quote with product origin, real lead times, technical constraints. No hidden costs. Everything in black and white.
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Proof & Validation
Free digital proof before production. Unlimited revisions until perfect validation. We don't start anything without your written OK.
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Tracking & Delivery
Real-time order tracking. Quality control before shipment. Delivery with tracking. Responsive after-sales if needed.
Support That Accompanies You
You're not alone. Our team supports you at every step:
- Response within 24h max (often within 2h)
- Free advice on product and technique choices
- Dedicated follow-up for orders > €500
What We DON'T Do
Being clear about what we don't do also respects your time and budget.
Vague origins
We don't present a product as "European" without information from the supplier.
Instead:European supplier; origin shown when known
Impossible Lead Times
We don't promise "48h express" on custom textiles. That's marketing BS.
Instead:We give you realistic lead times, shown on each product page and confirmed in the quote
Cheap Prices at All Costs
We don't cut prices by sacrificing quality. Cheap costs expensive in the long run.
Instead:We offer you the best quality/price ratio, not the cheapest
Terrible Files
We refuse to print a pixelated logo or Word file. Your brand image deserves better.
Instead:We help you vectorize or we refuse the order
Greenwashing
We don't put "eco" on everything. If it's not really sustainable and certified, we say so.
Instead:We tell you exactly what's eco and what's not
Take Your Order Without Thinking
If we think another product is better for your need, we tell you. Even if we earn less.
Instead:We advise the product that will truly serve your goal
Our Concrete Guarantees
Everyone makes promises. We put them in writing.
Quality or Refund
If the delivered product doesn't match the promised quality (manufacturing defect, failed marking), we refund or redo. No discussion.
Free & Unlimited Proof
As many revisions as needed on the proof. Free. We don't start anything without your written and explicit validation.
Responsive Support
Response within 24h max. For emergencies, we pick up the phone. A dedicated contact for each order > €500.
Full details in our terms and conditions of sale.
They Trust Us
Companies, associations and public bodies across Europe trust us.
- Products
- 14 000+
- Delivery
- Europe
- Before production
- Proof
Certifications & Commitments
Product certifications
We favour committed suppliers (certifications such as BSCI, Oeko-Tex or REACH are shown on product pages when they exist)
Oeko-Tex and REACH
Shown on the product page when provided by the supplier
Origin shown
Product origin shown when known
Frequently Asked Questions
The questions we get asked most often.
Why are your prices higher than competitors?
Because we don't compromise on quality. We select durable products from European wholesalers rather than low-cost gadgets. You pay for durable, not disposable.
Where do your products come from?
Our catalogue comes from European wholesalers; marking is carried out by partner workshops. The country of manufacture is shown on the product page when the supplier provides it, and some ranges are "Made in Europe".
Can I order less than 25 pieces?
It depends on the product and technique: the minimum quantity is shown on each product page. For a specific need, contact us and we'll find solutions.
What happens if I'm not satisfied?
If the problem comes from us (quality defect, marking error, non-compliance), we refund or redo. If it's an error on your side (wrong validated file), we look for the best solution together.
Do you deliver internationally?
Yes, throughout Europe. For other continents, contact us depending on your project.
How are you different from other suppliers?
We don't compete on extreme volumes at rock-bottom prices. We favour quality, European suppliers and advice. If you're looking for 10,000 cheap pens, look elsewhere. If you want durable products and advice, welcome.
Ready to Work With a Real Partner?
No BS. We listen, we advise, we deliver quality.